Plantel Terms of Service
Plantel Inc. — Texas-incorporated.
Last updated 2026-05-18. Templated v1; outside counsel review pending per ADR-005.
1. Agreement to terms
By using Plantel services you agree to these terms.
2. Use of services
You may use Plantel for any lawful business purpose. Accounts are organized by tenant and provisioned per seat (human or AI agent). See Acceptable Use Policy for forbidden uses.
3. Account
Provide accurate information. Keep credentials secure. Notify us of unauthorized access.
4. Plans and payment
Plantel is priced per seat plus a prepaid wallet. A seat is a monthly subscription for one user — human or AI agent — billed monthly, or annually at a 10% discount on seats (the wallet always stays pay-as-you-go). You may add or remove seats at any time; seat charges are prorated automatically. The wallet is a prepaid balance you load and draw down as you use metered services (telephony, Plantel AI, and any connected third-party APIs), which deduct in real time. We never charge over your wallet balance, so the platform produces no surprise bills.
5. Cancellation and credits
You may cancel at any time in-app. Because seats are prorated and the wallet is strictly pay-as-you-go, you are never billed for usage you did not run, and any unused prorated seat time is credited back. There is no self-serve free trial; to evaluate Plantel, book a guided walkthrough with sales, then start with a single seat and scale up — always prorated. Disputes about a specific charge can be raised with [email protected].
6. Acceptable use
7. Data and privacy
See Privacy Policy and DPA.
8. Intellectual property
You own your data. Plantel owns the platform code.
9. Warranties
Services provided as-is. Best-effort uptime targets per status page.
10. Limitation of liability
Capped at fees paid in trailing 12 months.
11. Termination
Either party may terminate with 30 days notice.
12. Governing law
Texas, USA.
13. Changes
We notify in-app 30 days before material changes.
Questions: [email protected]