Per-minute voice
Carrier-grade outbound and inbound calling, billed per minute at published rates — no line-rental games.
Phone
A real phone line for every employee — and every agent.
A full cloud phone built into your workspace: dialer, calls, voicemail, SMS, fax, contacts, and a sharable business card — all in one rail, beside your mail, drive, and tasks. Carrier-grade voice and SMS in the seat, an AI copilot on every call, and a visual builder for the whole phone tree.
hq.plantel.ai
Live product The phone system, without the phone-system vendor.
A complete softphone, a visual routing studio, per-person provisioning, and a live AI copilot — all built into HQ, billed from one wallet, and provisioned identically for people and AI agents.
One phone, seven surfaces
Not a dial pad — a full softphone in your workspace.
A left rail of seven surfaces, each swapping the main panel: a real twelve-key Dialer, your Calls history, a Voicemail inbox, two-way SMS, built-in Fax, a unified Contacts brain, and your own digital business Card. The active surface glows, unread voicemail badges, and keyboard shortcuts run the whole thing — "/" focuses search, digits dial, Enter calls, and during a call "m" mutes, "h" holds, Esc ends.
- Seven rails: Dialer · Calls · Voicemail · SMS · Fax · Contacts · Card
- Twelve-key dialer with letter hints and live caller-match as you type
- Pick the line you call from — your direct number or the main company line
- Light and dark themed, fully keyboard-driven
hq.plantel.ai
Live product Numbers + extensions
A dedicated number at signup, unlimited extensions.
Every company gets a dedicated number at signup and an extension for every seat at no extra cost. Add direct lines (DIDs) per person or agent when you need them, and manage your whole inventory yourself — buy a new number by area code, port your existing number in, point any number at a routing tree, and release what you do not need.
- Dedicated number at signup; an extension for every seat at no extra cost
- Buy a number by area code, port-in (≈3–5 business days), assign, or release — self-serve
- Auto-assign hands out direct lines and extensions to anyone without one
- Point any number at its own routing tree
hq.plantel.ai
Live product Live AI copilot
An AI rides shotgun on every call.
During a live call, a copilot panel shows rolling talking points — what to say or ask next — and refreshes as the conversation moves. An ask-anything box answers questions mid-call like "what did we last discuss?", grounded in this caller's recent emails, contact notes, CRM stage and deal, and the summaries of your last few calls with them. The call screen has three tabs — AI, Notes, and a live transcript — side by side.
- Rolling talking points that regenerate every few lines of the conversation
- Ask-anything box grounded in the caller's emails, notes, CRM, and past calls
- Three in-call tabs: AI copilot, live Notes, and the running transcript
hq.plantel.ai
Live product Live transcription
Read along as you talk — and keep it forever.
Every call is transcribed live from your microphone in the transcript tab, with a mic toggle to pause and resume captions. Lines are attributed by speaker and auto-scroll, and system events — transfers, conference joins — are logged into the same transcript. The full transcript stays attached to the call record after you hang up.
- Live captions on every call, captured from your mic
- Speaker-attributed, auto-scrolling, with a one-tap mic pause
- Transfers and conference joins logged inline; transcript saved to the call
hq.plantel.ai
Live product Full call control
Hold, mute, record, transfer, conference — in the browser.
A complete PBX control deck on every live call, not just hang-up. Mute and hold, record on demand, open a DTMF keypad to punch through phone menus, blind-transfer (hand off and drop) or warm-transfer (announce first, then connect), conference another person or extension in, and pull up a call script teleprompter. A live Notes pad auto-saves to both the call and the contact while you talk.
- Mute, hold, on-demand recording, and a full DTMF keypad
- Blind transfer (hand off + drop) or warm transfer (announce, then connect)
- Conference a third party in by number or extension
- Live notes that auto-save to the call and the contact
hq.plantel.ai
Live product Know who is calling
The whole story, popped before you pick up.
Inbound calls open a full-screen screen-pop showing exactly who is calling — name, number, company and department — resolved from your unified contact brain before you answer. Accept and the live call screen opens with that caller's full context already loaded: their notes, recent emails, CRM records, and the history of your past calls together.
- Caller name, number, and company resolved on the incoming-call card
- Answer or decline; on answer, the full context pane is already loaded
- Notes, recent emails, CRM records, and past-call history, side by side
hq.plantel.ai
Live product Every call writes its own work
Hang up, and the follow-up is already filed.
When a call ends, an AI summary card is generated — a concise summary plus concrete action items — and the work files itself across your workspace. A note lands in a Calls folder tagged with the caller, action items become real tasks with owners, due dates, and priority, time-sensitive ones spin up reminders, a callback reminder is set for the next morning, the call is written into the Company Brain, and the summary and transcript are saved to your Drive. Each created item shows up on the end card with one-click open or remove.
- Auto summary plus action items — up to four tasks per call, with due dates and priority
- A filed note, time-sensitive reminders, and a next-morning callback reminder
- The call written into the Company Brain and saved to Drive as a transcript
hq.plantel.ai
Live product Routing studio
Build your phone system like a flowchart.
A visual, drag-and-drop routing builder in Company Admin — far beyond a digit-to-extension menu. Drag eleven kinds of node onto a canvas and wire outputs to inputs: Greeting, Business hours, Holiday, IVR menu, Condition, Ring group, Queue, AI receptionist, Voicemail, Forward, and Hang up. Build multiple named trees and point each number at its own. Live validation catches dead ends, duplicate IVR digits, orphaned nodes, and even routing loops before a single call ever lands.
- Eleven node types, dragged onto a canvas and wired together with live connectors
- Multiple named trees per company; assign each one to a set of numbers
- Validation flags missing entries, duplicate digits, orphans, and loops
hq.plantel.ai
Live product Time, holidays, and conditions
Route by hour, day, date, or who is calling.
Routing trees branch on real conditions. A business-hours node opens and closes by hour and weekday in a real timezone — evaluated so "open" is true in that zone, not yours. A holiday node routes specific calendar dates down their own path. And a condition node branches on caller ID, time of day, or how many callers are already in the queue. Greet callers in your own words via text-to-speech, or upload a recorded message — per menu.
- Business-hours node with real timezone awareness and per-day schedules
- Holiday calendar that reroutes specific dates
- Conditions on caller ID, time of day, or queue size
- Greetings by text-to-speech or an uploaded audio file
hq.plantel.ai
Live product Groups, queues, and an AI receptionist
Ring the team, queue the overflow, or let AI answer first.
Ring a group of people or agents all at once, in sequence, or round-robin, with a ring timeout — or park callers in a queue with hold music and overflow when everyone is busy. Or put an AI receptionist on the front line: write what it should ask, and it greets every caller, qualifies them, routes the good ones to the right team, and takes a message from the rest. Before you go live, simulate any inbound call — pick the number, time, caller ID, and keys pressed — and watch exactly where it lands, or place a real in-app test call.
- Ring groups: simultaneous, sequential, or round-robin with a ring timeout
- Call queues with hold music, max-wait, and overflow
- A configurable AI receptionist that greets, qualifies, routes, or takes a message
- Simulate a call end-to-end, or place a real test call, before it goes live
hq.plantel.ai
Live product Provisioning + analytics
Provision every seat — including the AI ones — line by line.
A provisioning grid in Company Admin where every human and every AI agent is set up individually: extension, direct line, caller-ID name, calling privilege, texting, voicemail, and recording policy. Agents are provisioned, routed, and measured exactly like people. A per-person analytics console shows calls made, received, missed, talk time, voicemails, and texts — computed from real call logs and in-app calls, with no estimated values.
- Per-row extension, DID, caller-ID name, calling rights, SMS, voicemail, recording policy
- Three recording policies (Always · On demand · Never) and three calling-privilege levels
- AI agents get their own numbers and sit in ring groups and queues beside your team
- Per-person analytics from real call logs — six metrics, never estimates
hq.plantel.ai
Live product Text, fax, and a business card
SMS, fax, and a sharable card — all in the same phone.
Two-way SMS lives on one thread your CRM and campaigns share, keyed to the number — so a text opened from a contact, a campaign reply, or the dialer is the same conversation, with STOP opt-outs honored automatically. Send a fax by picking a Drive document and adding a cover page, and receive faxes into a tenant inbox saved to Drive. And every employee gets a digital business card — QR, vCard, Apple and Google Wallet passes, NFC, link, print — plus a private connections book of everyone they meet and analytics on who viewed it.
- Two-way SMS on one CRM-and-campaign thread, with STOP opt-outs honored automatically
- Built-in fax: send any Drive document with a cover page; inbound faxes saved to Drive
- A digital business card sharable ten ways, with a connections book and view analytics
- Reusable call scripts with a floating teleprompter you can swap mid-call
hq.plantel.ai
Live product Everything in one rail, billed transparently from one wallet.
SMS + MMS
Send and receive texts from any seat on the same thread your CRM and campaigns use, billed per message from the same wallet — with opt-outs honored automatically.
Voicemail to email
Every voicemail arrives transcribed, with sentiment and one-tap callback, and a copy lands in your inbox where the Brain can search it.
Built-in fax
Send any Drive document with a cover page and receive faxes into a tenant inbox saved to your Drive — no fax machine in sight.
Digital business card
A sharable card for every employee — QR, vCard, wallet passes, NFC, link, print — with a private connections book and view analytics.
Unified contact brain
Your phone already knows everyone, building one contact book from your team directory, the numbers buried in your inbox, and your CRM — so every caller pops with a name and a history.
Per-extension analytics
Calls made, received, missed, talk time, voicemails, and texts for every person and agent — real numbers from real call logs, broken out the way your org is.
No overage surprises
Soft caps per agent and a wallet that never bills over your balance.
Dial out from meetings
Bring a real phone number into a platform meeting and dial out to anyone — billed per minute like any other call.
Put your whole workforce on the phone.
Carrier voice, SMS, and fax in the seat, a visual routing studio, an AI copilot on every call — and agents that actually answer.